Our Refund Policy
Thank you for choosing Sweetwater Car Wash. We appreciate your business and trust in our staff. As part of our commitment to be clear and have consistent communication with our Members and Guests, we have established the following Refund Policy to outline the terms and conditions governing refunds.
Refund Limitation
Sweetwater Car Wash has a refund limitation in place, which restricts the issuance of refunds for payment activity exceeding 3 months in the past. This means that we will not provide refunds for any payment activity that occurred more than two months prior to the date of your refund request. Any transaction beyond the 3-month time frame will not be reviewed for a refund.
Eligibility for Refunds
To be eligible for a refund within the 3-month limit, the following criteria must be met:
- Valid Reason: You must provide a valid reason for the refund request, such as a technical issue with our services, or a billing error.
- Contacting Support: You are required to contact the store manager to report the issue and seek a resolution before requesting a refund. Our support team will make reasonable efforts to address your concerns and resolve the issue promptly.
- Request Timing: Your refund request must be made within 3 months of the date of the original payment. We will not entertain refund requests for payment beyond this timeframe.
- Proof of Purchase: You must be able to provide proof of purchase, such as an order number, receipt, or transaction ID, when submitting your refund request. This is to validate your claim and verify the payment history.
Exclusions from Refunds
Please be aware that certain circumstances may not be eligible for refunds and is up to management, regardless of the timing. These may include but not limited to: Inclement weather, mechanical issues, or early closures.
Refunds will not be issued if a member has used their Sweetwater Car Wash Membership during their current billing cycle.
No partial refunds will be issued for mid month cancellations.
Sweetwater Car Wash does NOT refund a single wash service unless the service was not provided. If you are unsatisfied with your wash, you can request a rewash BEFORE YOU LEAVE the car wash.
How to Request a Refund
To request a refund within the two-month limit, please follow these steps:
Contact Support:
Contact Support at clubs@sweetwatercw.com please include your name, phone number, license plate, and a general overview of how we can assist you.
Or
Visit your local Sweetwater location and speak with the manager on duty.
Processing Time:
We will review your request and aim to process it within a reasonable timeframe. Please allow up to 5 business days for us to complete the evaluation.
Sweetwater Car Wash reserves the right to amend or update this Refund Policy at our discretion.